Free Newsletters
InfoWorld Daily

InfoWorld
Log-in | Register

Why San Francisco's network admin went rogue

An inside source reveals details of missteps and misunderstandings in the curious case of Terry Childs, network kidnapper


My source appears to believe that Childs' motivation was the antithesis of tampering, and that Childs did everything possible to maintain the integrity of the network, perhaps to a fault:

“He's very controlling of his networks -- especially the FiberWAN. In an MPLS setup, you have 'provider edge' (PE) routers and 'customer edge' (CE) routers. He controlled both PE and CE, even though our department was the customer; we were only allowed to connect our routers to his CE routers, so we had to extend our routing tables into his equipment and vice versa, rather than tunneling our routing through the MPLS system.”

Dedicated engineer
Like so many other high-level network administrators, Childs seems to have taken his job extremely seriously, to the point of arrogance and, perhaps, burnout.

“Terry was very dedicated to his career as an engineer. He is a CCIE (probably the only one in the City government), and spent much of his free time studying and learning more -- the MPLS for the FiberWAN, VoIP some of the departments are rolling out, other new technologies for our 311 and E911 systems, etc. He worked very hard, evenings and weekends in addition to full-time 8-5 work, and rarely took vacations. His classification is 'professional,' so he doesn't earn overtime pay, only comp time -- which like many of us he never really had the opportunity to use. He was on standby more or less 24-7-365; whereas in the private sector, in a company of 20,000 or more employees, you'd expect to find multiple engineers rotating that standby status, I'm pretty sure he was always the guy on call.”

This attitude is, again, not uncommon among high-level IT administrators. Neither is the fact that they tend to eschew what they perceive to be unnecessary questioning and bureaucratic “nonsense.”

“Terry also, obviously, had a terrible relationship with his superiors. I should point out that he's not just a network engineer -- he was the lead network engineer for the entire City. His bosses were all managerial rather than technical, and while the other engineers did not actually report to Terry, they did defer to him in any technical matters. Even the network architect left it to Terry to actually figure out implementation. Terry felt that his direct superior was intrusive, incompetent, and obstructive, and that the managers above him had no real idea of what was going on, and were more interested in office politics than in getting anything done.

"[Childs] complained that they spent more time doing paperwork -- change requests, documentation, etc. -- than actually implementing or fixing anything (a common complaint among engineers, I know). He complained about being overworked (which he was, and which his colleagues are even more now) and that many of his colleagues were incompetent freeloaders (also not entirely without basis).

Paul Venezia is senior contributing editor of the InfoWorld Test Center and writes The Deep End blog.
Continued
« PREVIOUS PAGE | 1 | 2 | 3 | 4 | 5 | 6 | NEXT PAGE » 


Talkback:

commentPost a Comment

 

MOST COMMENTS

 
 





SLM AND BSM: THE FUTURE OF IT MANAGEMENT. ARE YOU READY?
Driven by globalization and competition, businesses increasingly look to IT to enable them to quickly adapt to changing business conditions, speed the delivery of products and services, and automate processes, all at lower costs. Additionally, service quality and positive customer experiences are also top priorities. The only way to meet these expectations is to cohesively manage IT-across the enterprise-from a business service point-of-view.

»  Click here to view this Webcast
  WAN Emulation Sponsored Solutions Guide
WAN emulation technology enables IT organizations to predict reliably how applications will perform in a networked environment, before application rollout, mitigating development risk and costs.This Sponsores Solutions Guide has everything you need to now about WAN emulation and WAN and how to best implement it in your organization. Sponsored by Shunra

»  Click here to download now

- Special Advertising Partners -
WHITE PAPERS
 

» Technology White Papers Library

Technology White Papers by Topic

Technology White Papers E-mail Alert

Find out when the latest white paper is available:
 
 
INFOWORLD MARKETPLACE
 
» BUY A LINK NOW
 
 

Video

 
 
 

Podcasts

 
IFW Daily 11/20/2008

IBM to reveal work to make computer processors resemble human brain functions...

 
 
 

Columnists

 
 
 

Resource Center


Ads by techwords beta  [See your link here]
 




Sponsored Technology Links

 
 
 HOME  NEWS  BLOGS  PODCASTS  VIDEOS  TECHNOLOGIES  TEST CENTER  EVENTS   About | Advertise | Awards | RSS | Contact Us 

Copyright © 2008, Reprints, Permissions, Licensing, IDG Network, Privacy Policy, Terms of Service.
All Rights reserved. InfoWorld is a leading publisher of technology information and product reviews on topics including viruses,
phishing, worms, firewalls, security, servers, storage, networking, wireless, databases, and web services.

CIO :: ComputerWorld :: CSO :: Demo :: GamePro :: Games.net :: IDG Connect :: IDG World Expo
Industry Standard :: IT World :: JavaWorld :: LinuxWorld :: MacUser :: Macworld :: Network World :: PC World :: Playlist